Support
We're here to help riders, facilities, transportation companies, and drivers.
Contact us
Help for each account
- Passengers: use My rides for trip progress or cancellation before pickup, and your company conversation for pickup arrangements. Schedule a ride and Someone Else are in the passenger app.
- Company owners: manage acceptance, driver assignments, pricing and messages in the Driver app or company website. Facilities request and follow trips on the website.
- Individual drivers: sign in to the Driver app with the login your company creates. Only assigned trips are available. Contact dispatch about assignments; individual drivers do not sign in on the website.
Include the app name, version, device and a short description when reporting an app problem. Never send passwords, verification codes or private payment information.
Email admin@therideportal.com with your name, the email on your account, and what happened. If it is about a specific trip, include the date and pickup address. We reply as soon as we can.
For privacy questions or to request your data, email privacy@therideportal.com.
Urgent situations
For a medical emergency, call 911. For a ride that is running late or a driver you cannot reach, call the transportation company directly; its phone number appears on your trip in the app.
Common questions
How do I report a problem?
Open the ride (rider app) or trip (The Ride Portal Driver app) and choose Report a problem. Pick what went wrong and add details. You can also report or block someone from inside a chat. We review every report, act on abusive content or users within 24 hours, and can suspend an account. You can also email us.
I forgot my password
On the website sign-in page or in either app, choose Forgot password on the sign-in screen. We email you a six-digit code to set a new one.
How do I choose which company picks me up?
In the rider app open Account and choose Change company or Choose a company. When a preferred company is selected, only that company receives your new ride requests. Requests do not move to other companies after a delay or a decline. With no preferred company selected, all eligible companies serving your state can receive your request. Changing your preferred company applies to new requests.
How do I cancel a ride?
Before pickup, open My rides, open the ride details and choose Cancel ride, then confirm. You can cancel after acceptance, while the driver is on the way, or after the driver arrives, until the passenger is marked on board. The company is notified and the cancelled ride appears in your history. After pickup, contact the company for help. Cancelling does not delete the trip record, and the company's cancellation terms still apply.
How do I delete my account?
In the rider app go to Account and choose Delete your account. In The Ride Portal Driver app the owner goes to Account and chooses Delete company account. See how to delete your account and data.
I'm a transportation company. How do I get started?
Create an organization on this website, then sign in to The Ride Portal Driver app with the same account. Your rider code is on the Account tab.